Job Description

Industry

Transportation

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we’re challenging today to reinvent tomorrow by delivering innovative solutions that create lasting value for our clients and communities. As an Operations Oversight Specialist based in Baltimore , you’ll support the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) Purple Line Operations program by helping ensure safe, reliable, and high-quality transit service delivery while maintaining compliance with contractual and operational requirements.

In this role, you’ll provide operational oversight, performance monitoring, and program coordination support for a major transit initiative. You’ll help identify performance improvement opportunities, support corrective action processes, contribute to operational reporting, and collaborate with stakeholders across multiple teams to help achieve service, safety, and customer experience goals.

What you'll do

• Perform inspections of transit operations activities, including control center functions, operator performance, crew deployment, service delivery practices, and administrative operations

• Identify and document operational deficiencies, safety concerns, and contract compliance issues, escalating findings as appropriate

• Monitor and assess concessionaire performance to ensure compliance with Public-Private Partnership (P3) contract requirements

• Support the development and implementation of training materials for Transit Information Contact Center employees and assist with integration of concessionaire teams into operational processes

• Review, validate, and support closure of corrective action plans resulting from operational issues, audit findings, or performance deficiencies

• Monitor operational key performance indicators (KPIs) and identify performance risks, trends, and opportunities for improvement

• Review operating schedules, operator allocations, service changes, and schedule modifications to ensure alignment with service standards and customer needs

• Prepare operational oversight reports, performance analyses, and recommendations for leadership briefings and recurring reporting cycles

• Assist with the development and maintenance of standard operating procedures, policies, and oversight documentation

• Communicate effectively with internal and external stakeholders through written and verbal correspondence

• Coordinate meetings, prepare meeting materials, and maintain project documentation and filing systems

• Build and maintain collaborative working relationships with staff, consultants, contractors, and stakeholders

• Support additional project and operational activities as assigned

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Here's what you'll need

• Substantial years’ experience in rail and transit operations in the Baltimore Metro area  

• Demonstrated experience with operational oversight, performance monitoring, and program coordination support for a major transit initiative

• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word, as well as Adobe Acrobat

• Strong verbal and written communication skills

• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment while maintaining quality and accuracy

• Strong problem-solving skills and attention to detail

• Experience using ProjectWise, Trapeze, or similar operational software platforms

• Ability to travel to off-site work locations as needed

Ideally, you'll also have

• Associate’s degree in Business Administration, Management, Liberal Arts, English, Communications, or a related field

Posted Salary Range: Minimum

110,600.00

Posted Salary Range: Upper

145,600.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $110,600.00 to $145,600.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on July 24, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Locations

City State Country
Baltimore	Maryland	United States

Job Tags

Full time, Contract work, For contractors, Work at office

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