Job Description

Job Description and Duties

Under the general direction of the Media Relations/Customer Service Manager, an Information Officer II, the Information Officer I (Specialist) performs the more complex professional and technical tasks associated with a comprehensive program to inform the public and local agency partners of the District's and Department's programs and activities. This includes developing media and general communication campaigns, providing proactive and reactive responses to the media, and supporting internal and external communications.

Applications will be screened and only the most competitive candidates will be invited for an interview.

PARF 07-27-0153 | JC-530030

Eligibility for hire may be determined by your score on the INFORMATION OFFICER I (SPECIALIST)  exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

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Working Conditions

Position located in District 7 at 100 S. Main St., Los Angeles, CA. 90012.

Multiple positions may be filled from this recruitment.

Incumbent will work in a climate-controlled environment under artificial light and may be required to telework. May be exposed to a variety of hazardous and/or unpleasant field conditions including working next to high-speed traffic, during darkness, uneven walking surfaces, during wet, rainy, cold or hot weather or any other type of weather conditions. May also be exposed to unpleasant traffic accident scenes which could include seriously injured or deceased persons. Frequent travel within the district may be required. Occasional travel within the state to attend various meetings, training, conferences, and/or seminars will be required. Possession of a valid driver's license and current defensive driver's certification are required. Incumbent will adhere to regularly established working hours; however, it may be necessary to respond to incidents within the district after normal working hours, on weekends and/or holidays. Overtime may be required and vacations may be restricted during peak periods.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Special Requirements

• Occasional travel may be required. Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
• Statement of qualifications is required.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Describe your skills and experience communicating information to the general public and media.
2. Describe your skills and experience supporting government or business social media accounts.
3. Please discuss your experience identifying and elevating critical stories through news releases, op-ed submissions or other media outreach that helped achieve a desired outcome.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.  Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment.  Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Must possess exemplary writing skills including proper grammar usage, spelling and punctuation in order to prepare responses to the general public, local officials and internal stakeholders.

Must have ability to research, analyze data, and develop and evaluate alternatives. Must be able to effectively express and present ideas and information both orally and in writing, and develop and maintain good working relationships with management, staff, elected officials, media, general public and community organizations. Must be able to think quickly, communicate effectively, listen attentively and objectively manage public attitudes within emotionally charged issues, using tact and good judgment. Sensitivity, professionalism and negotiation skills are highly desirable. Experience in planning, org anizing and making decisions in order to solve communications problems, including those dealing with public perception. Ability to analyze situations accurately, set priorities, evaluate problems and adopt effective courses for action. Demonstrated capacity for assuming progressively greater responsibility; emotional stability under stress; and appreciation for the need to inform and educate the public on various phases of the district's programs. Ability to gain and hold the confidence and respect of those contacted while work is performed.

Experience with Microsoft Word, Excel, Power Point, Outlook, Acrobat reader/writer, internet and social media.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Important Application Instructions:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-530030), PARF 07-27-0153 and title of the position (INFORMATION OFFICER I - SPECIALIST) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Job Tags

Permanent employment, Full time, Contract work, Local area, Remote work, Weekend work

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